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Terms That Govern Your Account on ox999

Using ox999 — including deposits via bKash, Nagad, or Rocket, accessing the lobby, or placing any wager — means you accept these terms. Availability depends on your local law and eligible regions, so read this before you open an account.

Account EligibilityJurisdiction ConditionsWallet & Payment RulesAccount ConductDispute Process
ox999 Terms That Govern Your Account on ox999
ACCOUNT SECURITY STANDARDS

How ox999 Handles Your Data and Account Safety

Data Handling We collect only what is needed to operate your account — your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell this data to third parties.
Cookie Use Cookies keep your session active and remember your lobby preferences across visits. You can manage cookie settings through your browser at any time; disabling them may affect how certain lobby features load.
Account Security Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately via live chat and we will lock the account while we investigate.
Requesting Changes To update your registered wallet, request a data export, or ask for account closure, go to Account Settings or contact support by email. Identity verification is required before any sensitive change is processed.
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page in the lobby. For legal or account queries, select the Account & Legal category so the right team picks it up without delay.
Email Support Send detailed legal queries, account-closure requests, or dispute notices to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster handling.
Account Help Centre Log in and navigate to Account Settings, then Help & Legal. From there you can submit a formal request, track its status, and download a record of your account activity.

Common Legal and Account Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to Bangladesh accounts using bKash, Nagad, and Rocket.

Eligibility depends on your local law and the region you are accessing from. It is your responsibility to confirm that online gaming is permitted in your jurisdiction before opening or using an account.

We store your registered mobile number, the wallet type you use — bKash, Nagad, or Rocket — your transaction history, and login records. We retain this for account operation and legal compliance purposes.

Yes. Log in, go to Account Settings, and submit a data request under the Help & Legal section. We will prepare a summary of your account activity and send it to your registered contact.

Submit a closure request through Account Settings or by emailing support with your registered mobile number. Any remaining wallet balance is reviewed and returned to your verified bKash, Nagad, or Rocket account after identity confirmation.

We will notify you via the contact method on your account before material changes take effect. Continuing to use the platform after that date means you accept the updated terms.

Contact support by email with your account details, the transaction reference, and a clear description of the issue. Our team will acknowledge within a reasonable period and work through the dispute process with you.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.